What is the difference between "recycled" and "post-consumer recycled"?
The general term "recycled" refers to pre- and post-consumer waste. Pre-consumer material is typically made up of scrap material generated during the manufacturing process or from unsold paper items like magazines or books that are returned (unsold) to the manufacturer. These items are then reprocessed back into new paper products.
Post-consumer recycled means that a finished product has been purchased and used by an end-user and has then gone through the recycling process and been made into a new product again (example: a newspaper is purchased and then recycled and made into newsprint or cardboard products again).

What are the benefits of using recycled products?
Conserving natural resources (including trees, water, electricity, oil) , protecting wildlife habitat, diverting useful items from landfills (which saves both space and money), less destruction of the earth's natural beauty...the list goes on and on!

What/How many resources can I save by using recycled products?
Every time you use a product made out of recycled material, you are saving precious natural resources, such as trees, water, and electricity. You're also preventing pollution that would have ended up in the air and water. Visit our Environmental Savings Calculator to find out how many resources you've saved by purchasing recycled content copy paper! 

Why are there a few "non-recycled" products on the site?
It is our fervent goal to always provide the best in recycled materials to our co-op partners. However, there are other products that we feel are extremely useful in their design and application that promote an earth-friendly goal.

What are the benefits of being a member, and how do I become a member?
The most essential benefit of being a Recycled Products Co-op member is that you are joining others that: share your interest in the preservation of our natural resources and a dedication to using quality products that don't deplete those resources. As a member of the Co-op you benefit from the purchasing power of the Co-op community.

The simple act of purchasing recycled products through the Co-op makes you a member. 

How do I create/make changes to an account?
You can change your account information online in the 'Edit My Profile' link in the 'Sign In' section of the store. 

What if I forget my user name and/or password?
Please contact the Co-op during our regular business hours, and we'll be able to get you your information. Either e-mail (information@recycledproducts.org) us or call (760-436-5170).

Can I order without creating an account?
No. The reason we ask you to create an account is for your benefit. The products you purchase will be saved in your account to make it faster and easier for you to order the next time you visit our site. We do not share your information with anyone outside of the Co-op.

Can I order by fax or phone?
The preferred method of ordering is through the online store, but if for some reason you cannot order online, we will accept orders by phone and fax.

Do you offer a hard copy catalog of your products?
No, our store is only available online. The Co-op's mission is to help reduce, re-use, recycle and buy recycled. Producing a paper catalog doesn't fit in with our mission.

Do you sell items not listed on the website?
Yes, please contact the Co-op if you don't see what you're looking for online.

What are the payment options for my order?
Our preferred method of payment will be via credit cards. However, if you have a larger order, in some instances we will be able to create a PO and send you an invoice for your order.

Can I have my order shipped to a PO Box, APO, or FPO address?
No, orders must be shipped to a physical street address.

How long should it take to receive my order?
Typically if you order before 2:00PM in your local time zone most orders will ship out the next business day. You should receive your order in 1-3 business days. Most orders will arrive via UPS so these deliveries will usually mimic other orders you get from UPS, depending on how far your route is from one of our 35 warehouses.

Are rush methods available?
Yes. Call us for details.

How do I return an item?
Any time an item's packaging looks too damaged, or if there is a good chance your products may be damaged, you may refuse the delivery only before signing for the package. Your account will be credited. However, if you have already signed for your delivery, and you find that the products are unsatisfactory, please contact the Co-op. We will provide you with the necessary information to return your item(s) and credit your account.

What is your "100% Satisfaction Guarantee"?
Anytime you are not completely satisfied with your order, before the product is used, we will send you a return authorization and credit your account. We don't want you to be unhappy with any products purchased from the Co-op!

What if I can't find what I need?
We are continually adding new products to the store. If however, you don't see what you're looking for, give us a call or send an email, and we'll do everything we can to help you find what you need.

Do you sell gift certificates?
Yes.

Is your website secure?
Our website and all member and purchasing information are protected through the latest and most sophisticated encryption technology available.

What information does the Co-op gather on the website?
See our privacy policy. None of your personal information is sold, rented, or shared to anyone outside of the Co-op.

*Any questions/comments regarding products, ordering, shipping, or billing can be directed to the RPC staff at (information@recycledproducts.org) or (760-436-5170).